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A sample help center by Stevie Zeigler.
What if I forgot or want to change my password?
To reset your IOAN account password, follow the button below:
Under Login, enter your Email, then select Submit.
You'll receive a Customer account password reset email message.
Within it, follow the Reset your password button.
Fill out the Password and Confirm Password fields, with your new password, then select Reset Password.
When successful, you'll land on your My Account page.
CISA's tips for strong passwords *
Make them long: At least 16 characters; longer is stronger.
Make them random: Two ways to do this are...
Use a random string of mixed-case letters, numbers and symbols. For example:
cXmnZK65rf*&DaaD
Yuc8$RikA34%ZoPPao98t
Create a memorable phrase of 5 - 7 unrelated words. This is called a “passphrase.” To make it even better, get creative with spelling and/or add a number or symbol. For example:
Strong: HorsePurpleHatRunBaconShoes
Stronger: HorsPerpleHatRunBayconShoos
Strongest: HorsPerpleHat#1RunBayconShoos
Make them unique: Use a different strong password for each account. For example:
Bank: k8dfh8c@Pfv0gB2
Email: LmvF%swVR56s2mW
Social media: e246gs%mFs#3tv6
It can be hard to remember long passwords and unsafe to save them in a digital file. Instead, consider using a password manager or write them down somewhere secure.
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